Terms of service

Last updated 7 November 2026

1. About us and these terms

ShotCut ("ShotCut", "we", "us") is provided by Shot Social L.L.C-FZ, a company registered in the United Arab Emirates, registered at Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. Contact us any time at contact@shotsocialagency.com.

These terms apply to shotcut.co.uk and the ShotCut app. By creating an account, starting a free trial or paying for a plan, you agree to them and to our privacy policy. If you use ShotCut for a business, agency or client, "you" means that business too, and you confirm you're allowed to agree on its behalf.

2. What ShotCut does

ShotCut turns your content (such as podcast episodes, videos, reels, articles, documents and ideas) into social media posts. It transcribes audio, picks moments, writes carousel slides and captions, takes screenshots, and lets you edit and download the results. It uses artificial intelligence services to do this; our privacy policy lists them.

3. Your account

• You need an account to use ShotCut. You must be at least 18, and the details you give us must be true.
• Keep your password and your email account secure. You're responsible for what happens in your account.
• Workspace owners control who can access their workspace and are responsible for the people they invite.
• One person or business may not open several accounts to get extra free trials or credits.

4. Free trial

• New customers can start a free trial by choosing a plan and adding a payment card. The trial lasts 3 days and includes 2 carousels and 2 reel covers.
• Unless you cancel before the trial ends, your plan starts automatically and we charge your card for it (monthly or yearly, as you chose). We'll remind you by email before the trial ends. Cancel any time during the trial from Plan and billing, and you won't be charged.
• You can end the trial early with "Start my plan now": we charge you then and your plan's full monthly credits start straight away.
• There's one free trial per customer and per payment card. If a card has already been used for a trial, we cancel the new trial without charging you, and you can start a plan straight away instead.

5. Plans, credits and payment

• Plans are paid monthly or yearly in advance, by card, through our payment provider Stripe. We never see your full card details.
• Each plan includes a number of credits every month, including on yearly plans. One credit makes one carousel with its caption; a reel cover uses part of a credit, as shown on our pricing page. Unused monthly credits don't roll over.
• Top-up credits are a one-off purchase, used after your monthly credits, and last 12 months from purchase.
• Prices are shown in pounds sterling and don't include VAT or similar taxes. Where we have to charge them, they're shown before you pay.
• Plans renew automatically at the end of each billing period until you cancel.
• We may change prices with at least 30 days' notice by email. A new price applies from your next renewal after that notice.
• If a payment fails, we'll retry it and email you. If it still fails, we may pause your workspace until it's paid.

6. Cancelling and refunds

• You can cancel any time from Plan and billing. Your plan stays active until the end of the period you've paid for, then stops, and you won't be charged again.
• If you're a consumer in the UK or EU, you can cancel within 14 days of your first payment for a plan. If you haven't used any of that period's credits, we refund you in full. Because ShotCut starts working as soon as your plan begins, you ask us to start straight away; if you've used some credits, we may keep a proportionate amount for what you've used.
• Otherwise, payments (including for the unused part of a yearly plan, and for top-ups you've used) aren't refundable, except where the law says otherwise or where we choose to make an exception.

7. Your content

• You keep ownership of everything you upload, link to or type into ShotCut ("your content"), and of the posts ShotCut makes from it ("outputs"), as between you and us.
• You must have the rights. Only use content you own or have permission to use, including the voices, faces and words of guests and anyone else in it. If you link to someone else's video, article or post, you confirm you're allowed to use it this way.
• Your permission to us. You let us store, copy and process your content only as needed to provide ShotCut to you, including sending it to the service providers in our privacy policy. We don't sell your content, use it to advertise ShotCut without asking you first, or let AI providers train on it.
• Copying a style. When you copy a carousel style from someone else's post, ShotCut recreates the layout, not their words or photos. Don't copy anything protected, such as logos, trademarks or distinctive artwork.

8. AI outputs: check before you post

For episodes and documents, ShotCut checks quoted words against the transcript or source and flags problems. Carousels made from an idea are written by AI and labelled as such. AI can still make mistakes: a transcript can mishear a word, a moment can lack context, and a caption can say something you wouldn't. You're responsible for reviewing outputs before you publish them and for what you publish.

9. Acceptable use

Don't use ShotCut to:

• make or share content that's unlawful, defamatory, hateful, sexually explicit, or that harasses, deceives or endangers people;
• put words in someone's mouth, or present edited content as something a person said when they didn't;
• infringe anyone's copyright, trademark, privacy or image rights;
• break, overload or probe the service, get around plan limits or trials, or share your account to avoid paying;
• copy, scrape, resell or sublicense ShotCut, or use it or its outputs to build a competing product.

We may suspend or close accounts that break these rules, and we'll tell you why unless the law stops us.

10. Our software and brand

• We own ShotCut's software, prompts, templates, designs and brand. You may use them only through the service while your account is open.
• You may not copy, modify, reverse engineer, decompile or try to extract the source code, prompts or models behind ShotCut, except where the law expressly allows it.
• If you send us feedback or ideas, we may use them to improve ShotCut without owing you anything.

11. Client and guest data

Your content may include personal data about other people, such as podcast guests or your clients' audiences. For that data, you're the controller and we process it on your behalf, only to provide ShotCut. We keep it confidential, protect it with appropriate security, use only the service providers listed in our privacy policy, help you respond to people exercising their rights, tell you without undue delay if a breach affects it, and delete it when you delete it or close your account. Agencies that need a signed data processing agreement can ask us for one.

12. Availability and changes

• We work hard to keep ShotCut running and your content safe, but we can't promise it will always be available or error-free.
• We may change, improve or remove features. If we remove something important you've paid for, we'll tell you and offer a fair refund.
• Keep your own copies of anything important you make.

13. Liability

• Nothing in these terms limits liability that can't legally be limited, such as for death or personal injury caused by negligence, or fraud.
• We aren't liable for indirect or consequential losses (such as lost profits, followers, revenue or business opportunities), or for what you publish using ShotCut.
• Our total liability to you in any 12 months is limited to the greater of the amount you paid us in that period and £100.
• If you're a consumer, you also have legal rights that these terms don't affect.

14. Ending your account

You can cancel your plan at any time, and ask us to delete your account by emailing contact@shotsocialagency.com. We may suspend or end your account if you seriously break these terms, or with 30 days' notice if we stop offering ShotCut, in which case we'll refund any unused prepaid period.

15. Changes to these terms

We may update these terms as ShotCut changes. For important changes we'll email you at least 30 days before they apply; if you don't agree, you can cancel before then.

16. Law and disputes

These terms are governed by the laws of England and Wales, and the courts of England and Wales can hear any dispute. If you're a consumer, you can also bring a claim in the courts where you live, and you keep the protection of the consumer laws of your country. If something goes wrong, please email us first: most problems can be sorted quickly.